Service management strategies that work

Vorige
Service management strategies that work
Titel: Service management strategies that work
Auteur: Case, Gary
Bestelnr.: 9789401801171
Prijs : € 48,34
Bestellen
 
Let op: dit is een eBoek!
Meer informatie over het bestellen, downloaden en gebruiken van eBoeken
PDF (geen) Type eBoek: PDF
Beveiliging: Geen
 

Contents List of Figures and Tables Acknowledgements About Pink Elephant Foreword Preface Chapter 1: Introduction Chapter 2: IT Governance Unraveled Chapter 3: The External Managed Service Provider Chapter 4: Process Implementation Chapter 5: Defining, Modeling and Costing IT Services Chapter 6: The Federated CMDB Chapter 7: Developing A Quality Driven Measurement Framework Chapter 8: The Theory of Constraints and Continuous Service Improvement Appendices: Appendix 1: An example of a Communication Plan Matrix Appendix 2: An example of a Process Dashboard Template Appendix 3: Detailed Project Roles Appendix 4: Bibliography Appendix 5: Definitions Appendix 6: About Pink Elephant