Service Integration And Management (SIAM[ e-boek]

The Courseware package consist out of two publications Service Integration And Management (SIAM) Foundation Courseware (ISBN: 978 94 018 0218 5) and Service Integration and Management Foundation Body of Knowledge (SIAM® Foundation BoK) (ISBN: 978 94 018 0102 7).This training material covers the syllabus for the SIAM Foundation qualification, and can be delivered / taken over two or three days. It is accredited to prepare the student for the EXIN BCS Service Integration and Management Foundation (SIAM®F) certification.Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:∗ Know their role, responsibilities and context in the ecosystem∗ Are empowered to deliver∗ Are held accountable for the outcomes they are required to deliver.The syllabus covers the introduction of SIAM, and is based on the SIAM Foundation Body of Knowledge. It will be useful for anyone working in a SIAM environment, whether they are a customer, a service integrator or a service provider. The study material covers topics including the origins of SIAM, the different SIAM structures, roles, challenges, risks and more.